Crypto FAQ
Gain actionable crypto insights and accelerate growth with our AI-driven analytics. Make data-informed decisions to deliver outstanding results.
Your security comes first. At Hemel Fundexis, we use bank-grade encryption, two-factor authentication (2FA), and cold storage to protect your digital assets. We adhere to stringent financial regulations in Nederland and undergo regular audits. Funds are insured against unauthorized access, so you can trade with confidence.
- Step-by-step tutorials and 24/7 support
- Risk-free demo to practice using virtual funds
- Automated tools that handle the heavy lifting for you
- Start small with just and learn as you trade!
Withdrawals to bank cards are usually processed within 1–3 business days in most regions. Crypto withdrawals to external wallets are typically completed in under 30 minutes. Processing times may vary depending on your bank and verification status.
We generate revenue through premium features and volume-based partnerships with exchanges, not from user fees. There are no hidden charges—you’ll always see the exact transaction amount before confirming.
Yes! Hemel Fundexis is available in most countries worldwide—more than 98 and growing. Simply select your country during registration to confirm availability and view local payment options. We comply with all local regulations to keep your trading safe and legal.
- AI-powered recommendations — Receive personalized coin suggestions tailored to your risk level
- Ready-made portfolios - Curated bundles (e.g., "Starter Pack", "DeFi Bundle")
- Live market signals - Real-time buy and sell alerts for leading cryptocurrencies
24/7 support is available via live chat or by email at info@hemel-fundexis.com. Our average response time for urgent issues is under 15 minutes.
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Licensed Service
- Registered with [FinCEN, the FCA, and CySEC]
- Routine audits by independent third parties
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Country-Specific Rules
- Automated geo-compliance: Our platform adapts to your country's regulations
- KYC verification conducted where legally required
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Your Funds Are Secure
- Bank-level security (like your online banking)
- 95% of assets are stored offline (cold storage)
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Traditional Payments
- Visa/Mastercard (2.9% fee)
- Bank Transfers (SEPA, SWIFT – 0% Fee)
- PayPal (instant processing)
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Crypto Deposits
- Direct crypto transfers (BTC, ETH, USDT — no fees)
- QR code scanning for mobile wallets
Crypto Support
Customer Service & Support
For any inquiries, please contact our brokerage partner directly. If you don’t yet have an account with a trusted broker, let us know and we’ll help you get started. If you encounter any issues with your trading partner’s support, reach out to us and we’ll work to resolve them.
Support Hours
Our customer support team is available 24/7 without interruption. On rare occasions when immediate assistance isn’t available, rest assured our specialists will address your request as quickly as possible.
